Q) Is there a place to leave my valuables?

A) There is a private locker available for your personal belongings in the same room you will stay.

Q) What time should I arrive for my service?

A) We always recommend that our guests arrive at least 15 minutes prior to the start time of your first scheduled service. This allows you time to check in at the desk and change into your robe and sandals. You may choose to arrive even earlier or stay after your workout to enjoy the aromatherapy-infused reception area or shop our cosmetic products.

Q) Is there any age restriction?

A) We love children at Spamacy, but we cannot supervise unattended children. Children may not accompany their parent into a treatment room due to the fact that safety cannont be guaranteed. Guests that are 16 ~ 18 years of age shall be accompanied by an adult.

Q) What is the cancellation policy?

A) To avoid being subject to 100% of the treatment price, cancellations and changes for treatments or services should be made 6 hours prior to scheduled appointments. The parts of service(s) cost may be charged for any late cancellation. The full service (s) cost will be charged for no show appointments.

Q) Can I pay by credit card?

A) It’s easy and convenient to pay by credit card. You can use your Visa, MasterCard, American Express, Discover, or Paypal Card. We also accept personal check, money order or cash.

Q) Can I get a refund?

A) Spamacy offers a 100% money-back guarantee for services or products. For services that are purchased at discounted by membership or promotional rates full refund minus membership or promotion discounts will be issued. Any products must be returned in new, unopened, and resalable condition.

Q) Why do I see “you are using an outdated version of IE” on my web browser ?

A) Please upgrade your internet explorer to the latest version possible or use Google Chrome browser. If you are using the latest version of IE, turn off the compatibility view on the tool menu.